Service and AGB´s

Terms and Conditions

1. Applicability
These terms and conditions apply to all shipments that Kremke Handelsgesellschaft mbH (baltic-fibers) sends to customers. We hereby contradict any differing terms and conditions our business partners may apply. All additional agreements need to be confirmed by us in writing. By placing a written (may also be by fax or email) or oral order with us, you automatically accept our terms and conditions. This also applies to orders placed directly in our online shop and at the latest by the time the partner, who placed the order, takes over our goods.

2. Contract Partners
The contract is concluded with:

Kremke Handelsgesellschaft mbH
Managing Director Reinhard Andre
Am Kanal 4, D-19372 Garwitz
Company Register Schwerin, HRB 9705
VAT-IDNr.: DE257854334

Our Account Details:

Account holder: Kremke Handelsgesellschaft mbH
Account number: 8310092042
‚Wire‘ transfer number: 026073008
'Routing Number' (ACH or ABA): 026073150
Adress: TransferWise 19 W 24th Street New York 10010 United States

Our customer service can be contacted during weekdays from 6:00 to 11:30h (EST) by phone: +49 (0)38722 227-22 or by E-Mail at order@baltic-fibers.com. 

3. Offer and Conclusion of the Purchasing Contract
3.1 The presentation of our products in our online shop is not a legally binding offer, but an invitation to make an offer. Errors excepted.
3.2 By clicking the „buy now“ button in the last step of our ordering process, you place a binding order for the goods listed on the order form. Your order represents an invitation to us to conclude a purchasing contract with you. When placing an order with us, we will send you an email in which we confirm that we have received your order and which lists the items you have ordered with us (order confirmation). This order confirmation does not represent the acceptance of your invitation, but is just an information for you that we have received your order. The purchasing contract is only concluded when we ship the ordered products to you and confirm that shipment with a second email to you (shipping confirmation). For products of the same order which are not listed on the shipping confirmation, no valid purchasing contract is concluded.

4. Prices
Prices stated on our product web pages are net prices, including tax.

5. Shipping 
5.1 Our standard shipping partner to US-partners is Fedex. 
5.2 Delivery time
The standard delivery time for goods in stock is 5 work days to the USA. Should a different shipping period apply, this is explicitly stated on the respective product website. Should a delay in shipping occur, we will inform our customers as soon as possible.

6. Payment
6.1 Payment is to be done either by Prepayment via bank transfer or by PayPal.
6.2 The right of offsetting only applies if your claim has been approved by the respective court or is undisputed or is accepted by us in writing.
6.3 The right of retention may only be executed if your claims result from the same contract.

7. Retention of Title
The goods remain our property until they are paid in full.

8. Warranty
Warranty is subject to legal regulations. You may choose between removal of defect or replacement and – if the legal preconditions are fulfilled – you have the right for diminution or rescission as well as compensation for loss suffered.